Payment & Shipping
Please note that all orders placed through our website are shipped from IronGateScenery, located in Yorkshire, England.
Once you have placed your order, it normally takes 1-2 working days to prepare, pack and leave us.
You should receive an email from the website confirming your order and your receipt. Once we have processed your order and shipped it, you will receive a second email confirming this. If this changes in anyway, we will contact you.
We only accept payments through PayPal. We are sorry to say that we DO NOT accept American Express cards.
We ship all orders from the UK via Royal Mail.
If any items are damaged during shipping, please contact us and we will sort out a replacement. Most items will be shipped within 2 working days after the payment is accepted.
Please note custom charges may apply when shipping outside of the UK and Europe.
Royal Mail Standard: £3
Royal Mail Signed For: £4
Royal Mail Standard: £6
Royal Mail Tracked: £10
Royal Mail Standard: £9
Royal Mail Tracked: £13
Rest of World
Royal Mail Standard: £10
Royal Mail Tracked: £14
Royal Mail Tracked: £18
UK customers should receive their orders, on average, within 2-4 days of dispatch. Royal Mail states they’ll deliver within 15 days but the vast majority of cases are much quicker than that (please let us know if it ever takes longer).
European customers generally receive their orders within 15 working days and Rest of the World customers within 28 working days.
Please note custom charges may apply when shipping outside of the UK and Europe. If ordering from outside the UK, IronGateScenery is not responsible for any Custom fees or Import taxes – they remain the responsibility of the purchaser.
IMPORTANT DELIVERY INFORMATION
We offer two internation delivery options:
This service costs an extra £4 but your parcel will be fully tracked all the way to your door. We will send you the tracking information once it has been handed over to the courier, so you can follow the journey.
This service is cheaper but your parcel will not be tracked. We would appreciate it if you could inform us when it arrives. If after one month your parcel has not arrived, get in touch with us and we will contact the courier. If your parcel needs to be sent out again, you will have to stand the cost of delivery.
America does not have this option.