Payment & Shipping
Please note that all orders placed through our website are shipped from IronGateScenery, located in Barnsley, England.
Once you have placed your order, it normally takes 1-2 working days to prepare, pack and leave us.
You should receive an email from the website confirming your order and your receipt. Once we have processed your order and shipped it, you will receive a second email confirming this. If this changes in anyway, we will contact you.
We accept payments through Credit/Debit Cards & PayPal. We are sorry to say that we DO NOT accept American Express cards.
We ship all orders from the UK via Royal Mail.
If any items are damaged during shipping, please contact us and we will sort out a replacement. Most items will be shipped within 2 working days after the payment is accepted.
Please note custom charges may apply when shipping outside of the UK and Europe.
UK
Royal Mail Tracked 48: £3.50
Royal Mail Tracked 24: £4.50
£45+ FREE
Europe
Royal Mail Tracked: £10
£100+ FREE
Canada
Royal Mail Tracked: £15
£120+ FREE
Rest of World
Royal Mail Tracked: £18
£150+ FREE
United States
Royal Mail Tracked: £18
£200+ FREE
UK customers should receive their orders, on average, within 2-4 days of dispatch. Royal Mail states they’ll deliver within 15 days but the vast majority of cases are much quicker than that (please let us know if it ever takes longer).
European customers generally receive their orders within 15 working days and Rest of the World customers within 28 working days.
Please note customs charges may apply when shipping outside of the UK. If ordering from outside the UK, IronGateScenery is not responsible for any Customs fees or Import taxes – they remain the responsibility of the purchaser.